Optometric Office

JUL 2016

Products and their applications for optometry.

Issue link: https://optometricoffice.epubxp.com/i/705180

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Page 22 of 35

All charges (from the exam or optical) are shown along with insurance adjustments, co-pays and insurance allowance appli- cation on an easy-to-read patient receipt to enhance the patient experience. We have found patients appreciate this at what can be a difficult-to-understand point in the office process. ON ORDERING Electronic prescribing enhances the patient experience at the pharmacy, and optical dispensing is pre-appointed at the time of eyeglass ordering with patient notification 24 hours prior to dispensing of any delays in order completion. We stock contact lenses for same day delivery, including one-year supply dispens- ing. We also offer optical delivery by automobile—which is ef- ficient on another level! The EyePOD delivers eyeglasses and contact lenses directly to the patient's home. (As a teenager, I delivered assembled bikes and trikes to customer's homes until 6am on Christmas Eve for a retail toy store. This was my first understanding of the importance of customer service.) Patients appreciate the effort, and more importantly, the ef- ficiency of our office and the emphasis on customer service. In fact, they comment that Wilson Eye Center should hold seminars for other provider offices on how to run an office efficiently. OO Steven Wilson, OD, founder of Wilson Eye Center, is a recipient of CooperVision's 2015 Best Practices award. The award honors leaders in optometry who deliver innovative patient care. THE NEW ORGAN IC LEAD GENERATING APPLICATION FOR YOUR WEBSITE. Wilson Eye Center's award-winning practice in Valdosta, GA, credits its success to customer service. David K. Price, OD, Cynthia J. Harris, OD, Jodie S. Norman, OD, and Steven M. Wilson, OD.

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